Returns & Exchanges
1. Return Policy Overview
At www.jibiu.com, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you may return it within 30 days for a full refund or exchange.
2. Eligibility for Returns
To be eligible for a return:
- Items must be unworn, unused, and in their original packaging with tags attached.
- Original receipts or proof of purchase must be included in the return.
3. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
4. How to Initiate a Return
To initiate a return:
- Contact our Customer Service at [email protected] to receive a Return Authorization Number (RAN).
- Package the items securely and include the RAN.
- Ship your return to the address provided in the authorization email, using a traceable shipping method.
5. Refunds
Once we receive your return, we will process your refund within 10 business days. Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable.
6. Exchanges
If you would like to exchange an item for a different size or color, please return the original item according to the above return policy and place a new order.
7. Contact Us
If you have any questions about our Returns & Exchanges policy, please contact us:
www.jibiu.com
1966 Meadow Crest Dr, Apopka, Florida 32712, United States